HAPPY HAUS FOR NATURE
TERMS AND CONDITIONS
SAS HAPPY HAUS for nature
Siret : 877 601 914 00014
SIREN : 877 601 914
TVA : FR 35 877601914
877 601 914 R.C.S Versailles
Capital stock : 4.000,00 Euros
Head office : 13, rue de la Treille
78490 Montfort L’ Amaury – France
EMAIL CONTACT : sandy@happyhaus.fr
PHONE CONTACT: +33 6 99 88 36 48
ORDERING
Order and payment
Method of payment
The amount of your purchase will be deducted from your account, as soon as your order has been placed and validated.
Payment for HAPPY HAUS products is made via our partner, Stripe.
To pay with Stripe, you can choose to use your credit card or your Stripe account if you are already registered.
Contact Stripe:
Stripe Payments Europe, Limited
The One Building 1 Grand Canal Street Lower
Dublin 2 Co. Dublin Ireland
support@stripe.com
Modifying or cancelling your order
If you wish to cancel your order, you may unconditionally make use of your right of withdrawal by sending an e-mail to sandy@happyhaus.fr to inform HAPPY HAUS. This message must be sent no later than 14 working days from the day following receipt of your products.
Upon receipt of your returned product, we will proceed with your refund.
Please note that we will deduct a €10 return fee per order to cover the costs incurred.
The return shipment of the product whose purchase is cancelled is at the customer’s expense, and according to the following conditions:
Clothing must be returned in its original packaging, unworn and undamaged. If this is not the case, HAPPY HAUS reserves the right to refuse the return of the product and to demand full payment.
Your refund will be made by the same method of payment used for your purchase. If your product has been received by HAPPY HAUS within the legal period of 14 days, your refund will be made no later than the 14th day.
If you wish to exercise your right of withdrawal, please include the following information in your e-mail:
HAPPY HAUS
13, rue de Treille 78490 Montfort l’Amaury
sandy@happyhaus.fr
I hereby notify you of my withdrawal from the contract for the sale of the goods listed below:
- order number
- received on …
- garment description
- date of order
- name, first name and address of buyer
- signature only if this notification is sent by post.
How to exchange my product ?
Easy returns: if something doesn’t suit you, you can return your product within 14 days of placing your order for an exchange.
If the desired product is in stock, it will be sent to you as soon as we receive the purchased product you wish to exchange.
The return shipment of the product to be exchanged is at the customer’s expense, and according to the following conditions.
Garments must be returned in their original packaging, unworn and undamaged. Should this not be the case, HAPPY HAUS reserves the right to refuse to exchange the product and to demand full payment.
Items purchased may be exchanged for a different size. Exchanges are only processed on receipt of the returned goods and are based on stock availability. Exchanges are shipped free of charge.
Your parcel must be sent to the following address:
SAS HAPPY HAUS for nature
13, rue de Treille
78490 Montfort L’ Amaury – France
Telephone: 06 99 88 36 48
What should I do if my order is cancelled?
Some orders or parts of an order may be cancelled by HAPPY HAUS for the following reasons:
- Item(s) not available
- Difficulty processing your payment information.
- Unable to ship to address provided.
- A duplicate order has been placed.
If your order is cancelled in this way, you will receive an email explaining the reason for the cancellation, and you will not be charged for any cancelled items. If you are interested in other products that could replace those that could not be delivered, you can contact us at any time by email at sandy@happyhaus.fr or by calling 06 99 88 36 48 for advice or a recommendation.
Delivery information
HAPPY HAUS offers free standard delivery on all orders to European Union countries. Please note that free delivery will be applied to your order upon payment.
For non-EU countries, €20 shipping costs are automatically added to the order total.
Delivery times may vary depending on the destination country. Delivery times are approximately as follows:
Europe: 3 – 7 working days
USA: 5 – 10 working days
Please note that deliveries to rural or inaccessible areas may take longer.
Sales & Promotions
HAPPY HAUS does not offer sales, nor does it participate in any promotional operations.
HAPPY HAUS quality guarantee
If an item has been received damaged, you must contact us within 7 days of receipt, and send your product to the following address:
SAS HAPPY HAUS for nature
13, rue de Treille
78490 Montfort L’ Amaury – France
Phone: 0699883648
HAPPY HAUS insures each purchase during transit until it is delivered to you. Orders may require a signature upon delivery, at which time the responsibility rests with you.
If you have specified a recipient other than yourself for delivery, you also agree that the third party’s signature is sufficient proof of delivery and performance by HAPPY HAUS.
Information on legal guarantees
Article L.217.7 of the French Consumer Code specifies the terms and conditions and duration of the legal warranty.
of the legal warranty:
Article L. 217-7. “Defects in conformity that appear within twenty-four months of delivery of the goods
are presumed to have existed at the time of delivery, in the absence of proof to the contrary.
For goods sold second-hand, this period is six months. The seller may rebut this presumption
this presumption if it is not compatible with the nature of the good or the lack of conformity claimed.
claimed.
The warranty against hidden defects is provided for in article 1648 of the French Civil Code, which states:
“The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect”.
Disputes / Mediation
In the event of a dispute or any difficulties related to the execution of your order, you may have recourse to the services of a consumer mediator by contacting the following address:
CM2C : Center for Consumer Mediation of Justice Conciliators (www.cm2c.net)
Opposition to electronic canvassing
If you do not wish to receive advertising or brand information, or if you do not wish to be contacted by telephone or e-mail, you can simply register on the opposition list for telephone and electronic canvassing on the website :
http://www.bloctel.gouv.fr
Information about HAPPY HAUS
SAS HAPPY HAUS for nature
13 rue de la Treille
78490 Montfort L’ Amaury – France
Siret : 877 601 914 00014
SIREN : 877 601 914
VAT: FR 35 877601914
President : Sandra Chagnaud
HAPPY HAUS terms and conditions were last updated on April 12, 2024.