CONTACT EMAIL : sandy@happyhaus.fr

CUSTOMER SUPPORT

ORDERING

Payment Methods
The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel
your order, please contact us and we will issue a refund back to your account. Easy returns – if something doesn’t fit,
just return it to us for an exchange or refund.
The following payment is :Pay Pal
You can choose to pay with credit card or your already registered PayPal® account.

Changing or cancelling your order
For details on your 14 day right of return, please see the Returns Policy section of the website. This section details your
statutory rights of cancellation.
You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out in
(2) below that you are exercising this right of cancellation no later than seven working days (i.e. excluding weekends
and bank holidays) beginning with the day after you received your goods.
To exercise this right of cancellation:
Contact us by email at sandy@happyhaus.fr
Follow the returns instructions as laid out in the Returns and exchanges section of this site.
Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be
entitled to make a claim against you for any losses which we suffer.
If your goods are faulty or do not meet the description given on the site, we will refund the value of your order for
those goods. For more information on how to return goods to us please refer to the Return Policy section of the site.
We recommend that returned goods be sent via insured, traceable delivery for your protection.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
• Item(s) not available
• Difficulty in processing your payment information
• Cannot ship to address provided
• Duplicate order was placed
If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will
not be billed for any cancelled items. If you are interested in alternative products, please contact us by email at
info@happyhaus.fr or by calling + 496181441778 or +33699883648 for a recommendation.

SHIPPING INFORMATION
Free standard shopping on all orders
Free shipping
HAPPY HAUS offers complimentary standard shipping on all orders. Please note that free shipping will be applied to
your order at checkout.

Europe 3 – 7 days
USA 5-9 days
Kindly note that delivery to rural addresses can result in longer delivery times.
Taxes and duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that
taxes and duties are included in the final price.
HAPPY HAUS cannot be held responsible for any action and/ or costs and/or taxes and/ or delays due to customs
over which it has no control.

First-Time Order Policy
For Security purposes, HAPPY HAUS reserves the right to ship first-time orders to the cardholder’s verified
billing address or work address. To avoid delays in receiving your order, please make sure to provide the
correct billing and shipping information associated with your credit/debit card when placing and order.

Insurance
HAPPY HAUS insures each purchase during time in transit until it is delivered to you. Orders may require
signature upon delivery, at which point responsibility for the shipment passes to you.
If you have specified a recipient other than yourself for delivery purposes, you also accept that signature bu
the third party is sufficient proof of delivery and fulfilment by HAPPY HAUS.

RETURNS AND EXCHANGES
Returns
HAPPY HAUS has a 14 Day return policy : you have 14 days from when your order is delivered to ship/
postmark it back to our return center for a refund or exchange. The clients have to take in charge the return
costs.

Returning your purchase from an EU country
• Visit www.happyhaus.fr and log into your account to begin a return or exchange.
• If you don’t have an account, visit www.happyhaus.fr/returns and enter the information for the
order that you’d like to return to begin a return or exchange.
• You can view your orders and must request a return or exchange item for any unwanted items.
• Place the item(s) in the original shipping box, or any other solid carton box.
• Close the box and tape it securely.
• Organise the return shipping with solide transport compagnies like UPS/ FDEX / DHL/TNT.

Exchanges
Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned
merchandise and are based on stock availability. Exchanges are shipped to you free of charge. Should you be
interested in a different colour or style, please return your item/s to us and simply purchase the new piece
separately at happyhaus.fr.
.
Receiving a refund
Your refund will be credited to the the same form of payment from where the purchase was made. If the
complete order is returned the refund will include standard delivery costs from HAPPY HAUS to you. Please
note that in case of a written notice and proof of a return to HAPPY HAUS within 14 days upon arrival, we
will issue a refund latest on day 14.
In case we have not received a written proof of a return, we allow 30 days to issue a refund.
Please note that a deduction can be made if the value of the goods has been reduced as a result of you
handling the goods more than was necessary.
Important information :
• Items must be returned to us in perfect condition accompanied by the return information label.
• Make sure all products are exactly as you received them, with tag and seal still attached.
• Please send the package to:
• Happy Haus GmbH – Lise-Meitner-Straße 14 – 63457 Hanau – Germany
Phone:+496181441778

Sale
Our regular online return and exchange policy as described above applies during sale periods.
HAPPY HAUS Quality guarantee
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of
receipt.

Company information

HAPPY HAUS Mode und Design GmbH
Lise – Meitner – Strasse 14
63457 Hanau – Germany
Phone : +496181441778

Geschäftsführer : Sandra Chagnaud, Dieter Schröder
Version of the terms and conditions

The latest update of the Terms and Conditions of HAPPY HAUS was made in March, 2019.